Thunderbird Resort Telemarketing

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Pressure Sales Tactics of Thunderbird Resort Telemarketing

Their offer: Package worth $700... Free invitation - Cost: $51 total fee... 3 days and two nights... $99 for the weekend. Queen size bed, plus couch, plus fold out bed, 2 room suite. Living room and a bedroom. 4 adults. No additional charge for adults. They all have a kitchen with pots and pans, dishwasher. VCR, can rent videos. Ammenities: heated swimming pool, jacuzzi, sauna, recreation room, tennis court, horse shoes, putting green, ten acres of property, bicycles, and jogging. Nearby attractions include train museum, and they have complimentary no charge shuttles. Harah's Automobile Musuem.
Thunderbird Resort Club - under the umbrella of QM Corporation

• 1. Calling to sell me something: I haven't told you everything. We do have tour on second day here. Short film on reno lake tahoe area, info on the area. 90 minutes of your time is required. Low pressure. No obligation. Thank you for your time gift: 2 show tickets, or 2 dinner tickets, or $40 cash back.
• 2. Glen Chadwick, licensed to talk over the phone to you. Deals with real estate... Vacation ownership is the same as timeshare.
• 3. Phone number: 800-438-2754. Rescheduling for reservations.

• 5. Yeah
• 6. I can

• 1. Ten years on the do not call: No idea
• 2. Written policy: I don't know. One thing I can do at this point. I can get you to my supervisor. I understand you are doing what you should be doing.

As Glen was trying to find the name of his supervisor (he didn't know it from memory), he said:

• "If you detect irritation from me, please dont take it personally. I dont make money unless I sell, and I am trying not to be homeless. But, I am going to deal with you in the appropriate manner."

• 3. Send copy: HAven't seen it in writing. We download the do not call list periodically from the internet. There is approximately a three month period from when you get on it.

• 5. QM Corporation

Glen confided:

• "I don't care if I get this place in trouble... I really hate working here.... Please don't repeat this...."

Supervisor:

• 1. constant
• 2. written policy: Doesn't know if it exists
• 3.

Larry said:

• "I'm not aware of such a written policy..."
• Vice president of marketing takes care of all that stuff. There might be one, but I just don't have it.

• This Supervisor: Larry Plemmons
• His Supervisors name: Don Swindle, VP of Marketing

When I insisted that I wanted a copy of the policy he hasn't seen, and that I want him to give my name and address to his supervisor, Larry said:

• "Why are you trying to make my life difficult?"

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