Problems With Sprint IP-830W Wireless Modem Feature

Featured: Featured Stories | Picture Gallery

Helm Control Panel | Source Of Parental Love

Chat11.com Web Bible11.com MyBibleCenter.com

How to use the IP-830W as a wireless modem

Can you use it as a wireless modem over bluetooth connection?

• Google searches:
  • "wireless modem over bluetooth" IP-830W sprint - No results
    
  • "wireless modem with bluetooth" IP-830W sprint - No results
  • "wireless modem" "bluetooth connection" IP-830W sprint - 2 articles, neither about this issue.

So far no luck.

Problems Getting the Sprint IP-830W To Work as a Wireless Modem with USB Cable

Just spent over an hour on the phone with Sprint advanced technical support, and they were unable to help me get my laptop onto the internet through the IP-830W phone. We tried various combination of installing, uninstalling, rebooting, and re-installing, with no luck. Sprint PCS Connection Manager just keeps saying "Connect phone". (I also have the Sprint PPC-6700, and it works fine for internet connections.)

The phone shows up as a "SAMSUNG CDMA modem".

Error 692 "There was a hardware failure in the modem (or other connecting device)" when trying to use a regular dialup networking connection. (DUN connection).

Go to Control Panel -> Phone and modem options, and right click the Samsung CDMA modem. View log. My log shows:

• 11-11-2006 18:29:00.513 - File: C:\WINDOWS\system32\tapisrv.dll, Version 5.1.2600
• 11-11-2006 18:29:00.513 - File: C:\WINDOWS\system32\unimdm.tsp, Version 5.1.2600
• 11-11-2006 18:29:00.513 - File: C:\WINDOWS\system32\unimdmat.dll, Version 5.1.2600
• 11-11-2006 18:29:00.513 - File: C:\WINDOWS\system32\uniplat.dll, Version 5.1.2600
• 11-11-2006 18:29:00.513 - File: C:\WINDOWS\system32\drivers\modem.sys, Version 5.1.2600
• 11-11-2006 18:29:00.523 - File: C:\WINDOWS\system32\modemui.dll, Version 5.1.2600
• 11-11-2006 18:29:00.523 - File: C:\WINDOWS\system32\mdminst.dll, Version 5.1.2600
• 11-11-2006 18:29:00.523 - Modem type: SAMSUNG CDMA Modem
• 11-11-2006 18:29:00.523 - Modem inf path: oem19.inf
• 11-11-2006 18:29:00.523 - Modem inf section: SAMSUNG.Install
• 11-11-2006 18:29:00.523 - Matching hardware ID: usb\vid_04e8&pid_6601&mi_00&os_nt
• 11-11-2006 18:29:00.543 - 230400,8,N,1, ctsfl=0, rtsctl=1
• 11-11-2006 18:29:00.553 - Initializing modem.
• 11-11-2006 18:29:00.563 - Send: AT<cr>
• 11-11-2006 18:29:02.566 - Timed out waiting for response from modem
• 11-11-2006 18:29:02.566 - The modem failed to respond to the initialization command, Retrying one more time
• 11-11-2006 18:29:02.566 - 230400,8,N,1, ctsfl=0, rtsctl=1
• 11-11-2006 18:29:02.586 - Send: AT<cr>
• 11-11-2006 18:29:04.589 - Timed out waiting for response from modem
• 11-11-2006 18:29:04.589 - The modem failed to respond to the initialization command, Retrying one more time
• 11-11-2006 18:29:04.589 - 230400,8,N,1, ctsfl=0, rtsctl=1
• 11-11-2006 18:29:04.609 - Send: AT<cr>
• 11-11-2006 18:29:06.612 - Timed out waiting for response from modem
• 11-11-2006 18:29:06.612 - Session Statistics:
• 11-11-2006 18:29:06.612 - Reads : 0 bytes
• 11-11-2006 18:29:06.612 - Writes: 9 bytes

Notice that no matter what sprint says about the speed of their network, your computer will be limited by the modem connection speed of this device, which is 230,400 kbps, or 4 times a dialup connection.

• Modem Log for Sprint PPC-6700 internet connection

Tried installing phone to work with a second laptop. Things also fail on that one. It turns out that updates to the PCS Connection Manager software will not necessarily get new device drivers. So I uninstalled the PCS connection manager, and reinstalled. Still had problems with it not seeing the phone.

So then we tried a hard reset on the phone. Go into the phone, menu, options, then security. You'll need to enter a code.

Possible reset codes for hard reset:

• Last four digits of phone number
• 096879
• 131324
• None of these worked in my case

So then try the secret service menu:

• Go into phone and dial ##096879# -> service menu
• Edit -> Enter your phone number
• Then msid, which is same as phone
• Done

Now the reset with last four digits of phone number will work.....

• "please wait while SafeStore?Create is being formatted. It may take several minutes."
• "format completed. Now will reboot."
• CDMA (Formatting root)

PCS connection manager still doesn't seem to see the phone.

So, on my second machine, try setting up a dial up networking. Now I get something new:

• Error 678

This means the username and password is blank when it shouldn't be. He asked me to see if the phone could surf the internet, and it can. So when the phone can surf the internet, but your laptop can't get online, you find out Sprint has a nice surprise in store for you:

Now the technician explains: Back in february 2006, sprint decided that to connect to the internet, you need a $39.99 per month extra charge on your account to surf the internet. "It puts a modem indentifier, when you try to hook up to that." Error 67 when you connect through the modem, but not through the browser, you must have a modem. "They did this because you'll be driving the phone a lot harder with data, yadayayada.."

Sure... I find this out from the technician at the end of another hour on the phone with him. Total time on the phone with Sprint: 2 hrs. Time on my own goofing around with this, another 3 or 4 hours. And, the discovery of how they are trying to vastly increase my bill with an innocent plan change. Time being angry: Another several hours until the store opens tomorrow.

So add this on to all the other extra fees for a second line, etc., it's probably not worth it for me. I usually have wifi whereever I go.... The phone salesman who sold me this phone assured me that all I needed was a $20 vision account on the second line, and I'd be set to surf the internet with the phone or my laptop.

Fortunately my PPC-6700 gets my laptop just fine onto Sprint when I need it, without costing me an extra $40 a month.

This fiasco spent my whole day. I'm not happy with Sprint. The only driving of this phone I'll be doing will be to drive it to UPS to ship it back to Sprint....

BTW, with all this fooling around, the phone battery is dead. Despite spending lots of time hooked up to my laptop, it doesn't know how to recharge through the USB... Dumb... Yet another reason to like the PPC-6700 phone better than this one, using it with the USB cable for wireless internet keeps the phone running from the power of the laptop.

Google searches:

• IP-830W "wireless modem"
  • According to a [[review]] In addition, you can use the included USB cable to hook up the IP-830w to your laptop and use it as a wireless modem. This will, however, require that you purchase a Sprint Power Vision Modem Plan, which starts at $39.99 per month for 40MB or $49.99 per month for unlimited.
    • I have PCS vision on the line at about $20 a month, supposed to be unlimited data. An hour on the phone with various technicians at Sprint, and no one mentioned this problem. (See the above technician explanation of why they want to screw me out of an extra $40 a month.)

• sprint "get on internet without paying $40 extra" - No results

• [Sprint IP-830W Phone Not A Good Choice For Casual Laptop Internet Usage]
• [Sprint's new fair and flexible family plans for IP-830W are a ripoff]

Other stories about lousy sprint service:

• sprint "advanced technical support"
  • [Albany Lawyer]
  • http://www.sprintrants.com/aug06rants/

Advanced Technical Support has this caller ID when they call you: 888-211-4727

Site for pdas: http://pda.sprintpc.com

Bobsgear - Get A Free Enterrpise Wiki Space!
Review: The Bobsgear Project was started to develop a variety of Confluence plugins. This installation of the Confluence Enterprise wiki includes flexible attachments, many Confluence plugins, personal blogs, interesting articles, and more. Bobsgear already has spaces related to politics, art and photography wiki, technical issues wiki, ediscovery wiki, health, Christian theology and Sabbath School wiki, the bible, book reviews, and quotations. Bobsgear allows free signup, and invites anyone to create a free hosted Confluence wiki space.

NEW USERS CLICK HERE! for a quick introduction to Wiki.

Elapsed:0