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Problems With Sony Vaio PCG-Z1VAP1 Recovery Discs/SonyProblems With Sony Vaio PCG-Z1VAP1 Recovery Discs/SonyAs noted elsewhere, we're unable to figure out what 'recovery' means in the name of this piece of software, other than you might need a lot of time to recover from the frustration of using it....
Subjects > Computers > Hardware > New Pc Missing Recovery Disks
Question: Error burning systems recovery disc to CD (6 of 6) using Sony Vaio Recovery wizard.
I was able to write the Application recovery disc to CD (i.e. 3 CDs) but burning Systems recovery disc gave error message on the first CD (6 of 6 ) asking me to create the CD again and rebooted and it happen three times destroying the CDs.
What do I do? Cause I searched for an option but did not find any
Answer: Unfortunately, the Sony Vaio Recovery Wizard is one of the most error prone pieces of software I have seen. You might try the steps at the end of this article: Problems With Sony Vaio Recovery Wizard .
If you have recently bought your Sony, call up Sony Tech Support and demand that they ship you a set of recovery disks for free. They will probably play a game and pretend that Microsoft does not allow them to ship the disks, or that they don't have them, but be very insistent that they get you the disks ASAP. If you bought a new computer from the store, and not some piece of stuff from someone's garage or closet on ebay, it should have had real recovery disks. It is silly for the manufacturers to try to save $3, or less, in disks, just to waste hours and stacks of your disks.
You should let them know that you expect a new Sony to come with real recovery disks. Let them know that there is a real risk that someone tampered with the machine before you took it home from the store, and you want a real set of Sony made recovery disks. Also demand them for free, they should have been included with the computer at no extra cost.
If they still refuse, tell them you will take the computer back to the store, and make a very news worthy event around returning the computer. Tell them you're not sure exactly what you'll do when you refuse to pay any restocking fees, and you let the whole world know about this horrible practice on the part of Sony, but make it clear that you'll do soething to make sure the newspapers and the TV's will notice this. (In fact, call the local newspaper, or TV station, and ask if they will have a reporter present when you take back this Sony computer that didn't include the proper set of disks.) Take along the whole stack of CDR's that you wasted, just to demonstrate the time and costs you've already incurred trying to use their buggy software.
Usually, Sony will go ahead and send you a set of recovery disks at no extra charge. They really don't want bad publicity around this.
Some of their tech support engineers have admitted that usually people wait too long to make the recovery disks, like until after their computer is hosed, and then Sony makes money selling the recovery disks that should have been shipped with computers like the Sony Vaio PCG-Z1VAP1.
Good Luck!
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