Contents | (Visit Preferences to set your user name.) | Related To Mortgage Network Orlando Florida Telemarketer | RecentChanges | Preferences | Index | Login | Logout
Telemarketers: Mortgage Network claiming to be in Orlando Florida
Subjects > Telemarketing
6/20/2005 12:30 Unknown name, unknown number call
Mortgage Network
Danny 1-800-909-6939
Location: Florida
- Refused to give a street address
Supervisor: Rochell
Me: Just rochell?
That's all I'm allowed to give out. It will take five to ten minutes to get you a supervisor.
Me: Just florida.
That's all I'm allowed to say.
Me: What City?
I'm not allowed to say.
We are just an Inbound call center, you called us.
Me: No I don't think so. You called me.
We either direct or remove your phone number.
Me: Now you are contradicting yourself
There are over 70 mortgage companies that have hired us to do this. They hire a separate promotion and advertisement entity.
We are not responsible for what you have received.
Me: Can you send me the list of 70 mortgage companies
I don't have the list of the 70 mortgage companies.
Me: Let me speak to your supervisor
What is your name?
Someone comes: Beth Jates , floor supervisor
Mortgage Network
We are an answering service. 1-800-909-6938
I can't give you the street address.
We represent so many companies, we are an inbound call center.
Me: May I speak with your supervisor?
Unfortunately, I am the person on the floor.
Me: The name of the owner?
We represent 70 different companies
I don't have a supervisor. This is a call center. We're just taking the information. It's through a computer system.
More excuses followed...
Unfortunately depending on the area, I don't know who made the call to you. We dont do the marketing...
ME: refuse to give the street address?
We can remove your number from the database.
We're just an answering service. We dont have your personal information.
Later she claimed to have my number, contradicting her earlier statement that they don't do the outbound calling. She supposedly entered my number in their system.
It takes 7-10 business days before it gets deleted from the system.
Me: Mail me a copy of your do not call policy? I give her my name and address information.
Well, I'll try. I'll give it to one of the secretaries.
Who is the carrier for these numbers?
You can call your local repair service to find out. For example, verizon repair service is 1-800-483-1000
- 1-800-909-6939
- - AT&T - 800-222-3000
- 1st try
- This number is for AT&T's repair service center
- If you don't press any buttons, you are transfered to AT&T Consumer services
- They then demand a ten digit number number that you are calling about. Just keep asking to speak to a human. You'll need to wait about 8 or 9 minutes to get past all the robots.
- Amanda - This rep was dumb as rocks. She kept telling me that AT&T has no department with this phone number. I kept telling her that AT&T was carrier, I needed to know the name and number of the business that was buying this 800 number service from AT&T
- She kept telling me to call directory assistance for help.
- She put me on hold indefinitely when I asked to speak to her supervisor, and asked for her full name or identification number
- 2nd try
- Tried going through their business services trouble report robot. They will want the 800 number, and also your own number and name.
- Their robot ended up creating a trouble ticket 562005371. Eventually you'll be given a chance to ask for further assistance
- When I finally got to a human he gave me the harassing calls number, and a number of someone who works the repair tickets. He tried calling the number but said it was busy. The following are the numbers he gave me:
- Harassing calls number: 800-325-0261
- Someone who works these tickets: 800-762-1099 Try pressing 0 immediately, instead of the choices they give. (Total time on this call so far, 16 minutes)
- Representative name: Valerie
- Owner information: Carrie.net - 737 Karan Rd. Ste 343 - Agoura Hills, CA 91301
- 3rd try
- Tried calling the number.... It just kept ringing
- 1-800-909-6938
- Tried calling this number. They answered as: Danny - Mortgage Network - Florida... Claimed he wasn't allowed to give out the address.
- - Qwest - 800-860-1020.... Another number to call for lookup of info: Arrest dedicated 8xxx number.. This number should be able to tell who it belongs to: 800-860-6219
- This number belongs to a rebiller of qwest: USA Digital Communications - 888-872-3787
- Celeste.... She asked for my name.... One approach is they can be advised to remove my number from their do not call list. I told her I'd already notified them to do that, and they keep calling, now I am at the point of wanting to file a TCPA smal claims suit against them. She asked me if I had a fax, and I told her no. She then she asked me to email her a request for the information: Her email address: Celeste.ECKROAT@usad.com
- I sent the following email to her:
- Dear Celeste,
- This is Garnet Chaney. I spoke with you earlier, and this is the email you asked me to send.
- Qwest Communications says that you are a rebiller for the number 800-909-6938 They have said that your company could provide me with the contact information for this number, and since this company with this toll free number has repeatedly contacted me with telemarketing solicitations, this gives me the right to request their contact information.
- Please provide me with the following information for this account:
- company name
- any individuals name
- the physical address
- and any local phone number (terminating number) you have for this account.
- Thank you,
- Garnet R. Chaney
- 800-860-6219 - Tollfree provisioning department
- Theresa - Claimed it was private information who this 800 number belonged to, and she would not give it out.
800-909-6938:
- Guardian Communications. The contact person is Kevin Baker. Their address and phone number is as follows 3322 38th Avenue, Moline, IL 61265, 309-277-1222.
- Other articles about this company:
Now trying calling the FCC: 1-888-225-5322
FCC Telephone information program:
- If calling about a local phone company, please call the local public utilities commission, under general information
- Slamming - A term used to describe changing a customers telephone carrier without the customers permission. It is prohibited. Press 1
- Cramming - Used to describe invalid or unexplained charges on a local telephone bill. Press 2
- Universal Services Fund - National Access Contribution. Provides affordable communications to all Americans. Press 3
- Subscriber line charge - fee to recover some of the local companies cost of maintaining the local network. Press 4
- presubscribed intercarrier charge - carrier line charge - fee that long distance companies pay towards the cost of the local loop. Press 5
- Press 0 to speak to the next specialist.
- "Your call should be answered in less than 3 minutes. Please continue to hold for the next specialist..... Please continue to hold for the next specialist, your call is important to us.... All specialists are busy helping other callers at this time. Please continue to hold and your call will be answered in the order in which it was received....."
- Representative Stacey CTR06.
- What a moron she turned out to be. Her first response was to ask if I was on the do not call registry. I told her why I felt it was mostly a scam, just a way for the government to tax telemarketers for access to the list.
- I told her of my understanding of the TCPA (Telephone Consumer Protection Act), and my prefering it for the right of recovery that it gives to individuals.
- She claims the government has handed out fines under the TSR. My response: That's wonderful, since the government gets to keep the fines. Where is my cut, since I am the one actually being damaged and bothered by the telemarketers? This is why I prefer to focus on the protections of the TCPA.
- She says there is no help for individuals to receive follow up on the complaints they make. If you have no caller ID info, and no company name, they have nothing to put in their database.
- They do not do personal follow up on individual complaints. All they do is put the infornmation in a database to show trends. If there is enough of a trend, then they might notice.
- They do nothing to help with followup of calls that are made without caller ID.
- Jeanette in Verizon repair center
- Number for the Verizon Nuisance line: 800-257-2969 "Unlawful Call Center"
- "It is the policy of the unlawful call center not to provide any information about any telephone numbers or names obtained from caller ID or call return services"
- Representative: Jack
- To get the tracing setup I must make a complaint to local law enforcement
- "Must contact law enforcement to make a complaint, the information can only be released back to a law enforcement agency."
- "Verizon business office must be notified to put call trace on my line. Their number is 800-483-4000. There is a charge of $5 per month to trace unlimited calls."
- "Because harrassment calls are illegal, that is why we have to have law enforcement involved. We have to have the business office involved, so they can get it set up electronically. If we successfully trace this information for you, we turn it over to local law enforcement."
- If they are served a subpoena, they could react to them.
- I need to call and notify whenever a call that needs to be traced happens. The info for the trace is maintained for two and a half years.
- "I've never talked to a person who has been successful at doing this, and I've done this work for 6.6 years. Everyday I talk to people who trace telemarketers without realizing it. The law enforcement will go ahead and turn over the info about the telemarketer to the consumer."
Check out [Facts About Trees]
Search for books about:
Search The Net:
Bobsgear - Get A Free
Enterrpise Wiki Space!
Review: The Bobsgear Project was
started to develop a variety of Confluence
plugins. This installation of
the Confluence Enterprise wiki includes flexible
attachments, many Confluence plugins, personal blogs,
interesting articles, and more. Bobsgear already has spaces related to
politics, art and
photography wiki,
technical issues wiki,
ediscovery wiki, health,
Christian theology and Sabbath
School wiki, the
bible, book reviews,
and quotations. Bobsgear
allows free signup, and invites anyone to create a
free hosted Confluence wiki space.
NEW
USERS CLICK HERE! for a quick introduction to
Wiki.
Interested in Clint Eastwood?
![[Home]](/wiki.gif)
Mortgage Network Orlando Florida Telemarketer
