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Muddy language is not confined to policies alone. Each of you has seen replies to simple questions in which the meaning was lost through hopelessly obscure wording. When a person writes to the Veterans Administration, he is entitled to an easily understood, frank, and courteous reply. If our replies cannot be understood, they are not only not worth writing, but they simply create additional work.
The only answer we've come up with for making this move more quickly is that the public has to demand it. When people get something that's not written clearly, they should call the agency and remind them of their right to plain language.
Clear writing from your government is a civil right.
The information we at the Department of Health and Human Services provide can literally make the difference between life and death for our fellow Americans.
What we write and how well we write it will be a major factor in sustaining public interest and involving parents, educators, and local officials in our efforts. In short, we want to put a new face on the Department's regulatory documents.
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